AfriQA FAQs

We gathered below the most frequent questions regarding these topics.

Please click on the question to see the response appear.

Registration

How do I become a member?

It’s very easy. Simply fill in your details on our sign-up page. We’ll send you a link to the application form so you are able to confirm your membership. If you are 16 or younger, ask your parent or guardian to apply on your behalf and become a member and you can take part in the surveys via them.

Will it cost me anything to join AfriQA Opinions?

There are no costs associated with joining the panel and you can leave at any time. However, you will need an e-mail address to receive invitations to participate in surveys and you need to be able to access the internet to complete our online surveys.

What happens after I join?

We will send you an e-mail welcoming you to AfriQA Opinions. and you will begin receiving e-mail invitations to take surveys. The e-mails will contain all the information you need to take part. Once you complete the survey, you’ll have the opportunity to earn points directly redeemable as mobile phone credit by yourself and will be entered into our quarterly prize draw.

Can I join the panel if I live outside my home country?

No, unfortunately membership of this online panel is open only to residents.

Survey

How long does an average survey take to complete?

The number of questions varies from one survey to another. We try to keep surveys as short as possible, although we have to make sure the results are meaningful. In general a survey should take around 10 to 15 minutes to complete.

Why are surveys conducted?

Surveys are conducted because businesses, governments, public bodies, and similar organisations are interested in the views and attitudes of the people who use their products and services. The more they know about what customers and citizens think, the easier it is for them to improve and adapt what they supply.

Can you mail the surveys to me or conduct them over the phone?

Unfortunately there is no other way to take part in these online surveys, you need to complete them over the Internet or on your mobile phone.

How often will I be asked to take surveys?

We send out survey invitations on a regular basis, but cannot say who or when any member will receive invitations. This is because each survey is customised and based around the research goals for each individual client. Depending on your profile, we may ask you to complete surveys more or less often. For this reason, we ask you to keep your profile as up to date as possible. Please note some firewalls may prevent delivery of our survey invitations.

Why do I not get more surveys?

We keep seeking new surveys for you and will send them to you as soon as we get new ones. Survey needs from decision makers com e and go but as soon as they are available we will send them to you by email. Meanwhile do make sure you are up to date on our point programme surveys where you get more third party surveys as well. Consult www.afriq-a.com/opinions and select your country.

Why am I not qualified to participate in surveys?

Sometimes surveys have quotas which stop respondents from entering. Sometimes it’s because of geo-location systems stop your device from entering the survey. Sometimes it’s also that you accessed the survey too late, and quotas have been introduced to signify that we have found enough respondents of a certain type. Thanks for trying to take the survey regardless, and be sure that we constantly strive to get more surveys for you.

Rewards

How do I receive my mobile phone credits?

If you check your respondent profile and find that you have reached a sum redeemable as mobile phone credits, all you need to do is press “Redeem”, and the system will automatically send you the amount of mobile phone credit into your phone.

How does it work?

Your points are turned into mobile phone credits. Just make sure you do not lose your log in details.

Can I withdraw cash?

Cash is not yet an option in many countries, we mainly send prizes in airtime. However South Africa does have Paypal available, and we are working on new cash options for Nigeria and Kenya. We will keep you updated as/when this progresses.

I do I redeem my points from the AfriQA Point Programme?

Just login to your account and click “Redeem” in your personal account. Use your login in your country page on www.afriq-a.com/opinions . Please note that you can only access this option when you have reached the point threshold in your own country. This will happen automatically when you have answered enough surveys. Please note that we do try to make the threshold as small as possible for you to access rewards quickly.

Why have I not been paid already even if I finished the survey?

Surveys are sent as part of project which require us to first collect responses, and then check them for coherence and validity. For this reason there is always a delay between the moment you finish a survey and the moment where we send you the airtime. PLEASE NOTE that for the earn as you go programme, you will get paid directly without having to redeem your rewards. Therefore you just need to wait patiently until we have validated your answers and send you the rewards directly.

N THE CASE OF THE POINT PROGRAMME, you will have to consult your account on www.afriq-a.com/opinions (please select your country to access your account login/access). Once you are logged in you will see if you have reached the points required to redeem your rewards. PLEASE NOTE that the points are credited to your account AFTER your answers have been checked, and therefore it will also take a bit of time for this to happen.

In both cases, we thank you for your patience. We know it would be better to get rewards right away, but our quality assurance processes are important and we must respect them.

General

Who can I talk to if I have any privacy concerns?

Contact information is provided in our Privacy Policy, which is linked from the bottom of the pages on the AfriQA Opinions. website.

Why do you need my personal information?

Generally, personal information is used:

to communicate with you regarding panel membership and survey participation;
to tailor survey opportunities to you;
to comply with legal obligations, including, without limitation, complying with taxation requirements;
to administer and manage our incentive programmes and fulfil your requests for incentives;
to facilitate your entry into our prize draw and communicate with you regarding prize draw entries; and
to update our records.

Why did I get an e-mail with a link to join AfriQA Opinions. if I didn't apply myself?

It is possible that someone made a typing error and accidentally submitted your e-mail address while asking to become a member of AfriQA Opinions. It’s also possible that someone has used your e-mail address without your permission. If you don’t want to join, simply ignore the e-mail and the reminder that will be sent. Your details will not be included on our members’ list and you will not be contacted again.

How do I correct my details?

Just login to your account by and amend your personal account. Use your login in your country page on www.afriq-a.com/opinions . You can also update your earn as you go profile HERE in ENGLISH and HERE in FRENCH.

How do I reset or recover my password?

You just need to reclaim the password by consulting your account. Just selected your country in www.afriq-a.com/opinions , and go to the account login box where you can ask for a password reset.